Details in Email:

Mahboob, can you go through these various requirements and document for me what actions we need to take or not take?  Please DO NOT change any code for now!

There are more details here https://support.stripe.com/questions/2020-visa-trial-subscription-requirement-changes-guide

I suggest you take the text in the above guide and add to the text (1) a comment that we already comply with the requirement, or (2) specifics of what needs to be done to comply with the requirement.

Based on your document we can then decide what if any features need to be modified via programming and/or by the addition of text to the website and customer communications.

Thanks,
Raymond.


Hi John,

 

 

 

Thanks for using Stripe!

 

 

 

We're reaching out because we noticed that you appear to offer a trial period to your customers.

 

 

 

Subscriptions with trial periods can result in charge disputes if customers aren't fully informed of the terms of the offer. In order to prevent charge disputes, we strongly recommend a few best practices to make sure your customers are fully informed.

 

 

 

The terms of the subscription should be clearly disclosed to your customers, including the length and price of the trial offer, the cost of the subscription thereafter, how frequently a customer can expect to be billed, and how to cancel the subscription if needed.

 

 

 

A clear cancellation policy will provide useful information to your customers and help keep your dispute rate low. As such, we strongly recommend that you consider implementing at least one of the following changes:

 

 

 

- Adding a dedicated item in an FAQ section on how to cancel recurring charges

 

 

 

- A clear blog post explaining how to cancel recurring charges

 

 

 

- A contact form with a phone number and email address that will allow for cancellation requests

 

 

 

Per industry standards, it is difficult for us to work with any business that has more than 1% of charges (by volume or count) disputed by customers on an ongoing basis. While we are constantly working to fight disputed transactions, you are ultimately in the best position to advise your customers on the details of your subscription offer.

If you have any questions, please don't hesitate to get in touch.


Best,

 
Stripe